Here's another phone call with Sallie Mae Financial (yet another lie caught on the phone!!! with their computer right in front of them, the rep knew absolutely nothing about the recent heavy involvement of the Department of Education's Ombudsman' office which was dragged in after their predators refused to send federal forbearance forms (which needless to say is a FEDERAL CRIME), and claims to know nothing about the intermediator between Sallie Mae and Department... Rosa Van Dyke???) The guy is...